Frequently Asked Questions & Answers
Q1: How to enable dash cam 24-hour parking monitor function?
A1: A dedicated hardwire kit is required(ASIN: B0DCHVZLP3, Not included) to connect the car's fuse box. Please DO NOT USE any other third party hardwire kit. If you want to implement this feature, you may buy the hardwire kit separately or we can help upon request.
Q2: Dashcam APP ("GKU GO" APP) can't connect to WiFi? Why can't I watch the live video on the APP?
A2: Ensure to grant permissions for photo album access, location, WiFi, and cellular data when opening the app. Disable VPN, Bluetooth, cellular data, security software, and antivirus apps on your phone. Also, disconnect from CarPlay/Android Auto as they cannot be used simultaneously with the app.
Q3: Does the car battery run out if the dash cam light stays on after parking?
A3: Yes, if the dash cam light remains on after parking, it can drain the car battery over time. If your cigarette socket is permanently powered, you must unplug the dash cam. Alternatively, installing a dedicated wiring kit enables 24-hour parking monitoring with low voltage protection, preventing battery drain by automatically disconnecting when low voltage is detected. We can assist with this requirement if needed.
Q4: How to format the SD card?
A4: You can connect to the APP via the dashcam's WiFi, enter the APP and select camera settings, then click format. Or format the memory card on your computer and format it again on app.
Q5: I cannot connect the dash cam to my cellphone or format the card; it says the device cannot be found.
A5: Remove the card and reinsert it. Reset the dash cam by pressing the side button of the front dash cam for more than 5 seconds and reconnect to Wi-Fi with the default password: 12345678.
Other solutions:
The way for quick question answering is located on the last page of the D600 Dashcam User Instruction. Simply scan it to access!