| My flosser has stopped working | We provide a one-year global warraty and 24-hour online after-sales service. If you encounter any issues, please contact the team by navigating to "Your Account" > "Your Orders" and clicking on "Contact" next to your order. Alternatively, you can refer to your oral irrigator manual for instructions on how to get in touch with us. |
| Binefia Flosser vs Floss Pick? | The main difference of Binefia water flosser lies in its 5 pressure settings, allowing users to easily select the appropriate pressure for effective removal of food debris and plaque in hard-to-reach areas. It is a great option for individuals who have difficulty using traditional flossing methods. |
| Safe for teeth & gums? | The Binefia water flosser utilizes microbubble technology to effectively reduce gum bleeding. This technology provides gentle oral cleaning and effectively maintains oral health. It is an ideal oral care tool that promotes oral health and hygiene. |
| Splashing water everywhere? | Before turning on the water flosser, place it in your mouth and partially close your lips to prevent water from splashing. Once the tips are positioned at a 90-degree angle to your teeth, turn on the water flosser and allow the water to flow into your mouth. Keep the device upright to ensure a continuous water flow. When finished, turn off the water flosser before removing it from your mouth. |
| How do I replace flosser tips? | The Binefia water flosser features a release button that should be pressed before any tip manipulation takes place to prevent the tip from becoming stuck. Users should also be aware of the "click" sound that signals successful insertion of the tip. |
| Longer service life? | To ensure a longer lifespan of your device, avoid using the charger in areas with running water or high humidity. Use only a charger with an appropriate voltage and current rating, and avoid overcharging the machine. We recommend using a 5V/1A adapter. Using an adapter with a voltage greater than 7V may trigger Over Voltage Protection, which will prevent the unit from charging |
