What should I do first when the product fails or I have any questions?
Please consult us as soon as possible through the email in the product manual or directly select the "Consult Us" button on the order details page to get help and support.
How do you know when it is fully charged？How long does it take to fully charge？How long does the charge last？
Please charge the product before using it.
The red light flashes during charging, and the red light is always on after it is fully charged.
The charging time of the product is 2h.
It can be used for 2-3 weeks after it is fully charged.
Why does the facial massager sometimes not vibrate?
Firstly, when the massage head touches the skin, the hand must also hold the sensor strips on both sides of the product to vibrate.
Secondly, the face needs to be kept moisturized. Too dry face will also cause the vibration to disappear.
Why does the product automatically shut down after using it for a period of time?
This product has an automatic power-off safety setting. Each mode will automatically shut down after 5 minutes of continuous use. Please restart the machine if you need to use it again.
Long press to turn on, short press to switch modes.
What skin type is it suitable for? Do you need to use it with any other products?
This product is suitable for all skin types. Do not use it when your face is injured. It is recommended to apply gel, essence lotion, etc. before use for better results. Please use it regularly for more than 28 days to see certain results.
